Responsible adult with a digital calendar
• 208 words • 1 min
I’m a responsible adult with a digital calendar, says Paul Kafasis:
I don’t need a reminder email for my vaccination appointment, but if I did, it sure ought to arrive before the appointment.
The experience of booking an online ticket (flight, train, concert, hotel, bnb, event, you name it) feels too spammy today, involving half a dozen emails per transaction.
A typical email wave goes like this:
- “Thank you for purchasing / attending / coming! Here’s your ticket.”
- Your Invoice
- Your payment confirmation (especially when using an external service such as PayPal)
- A few days before the event / trip: a reminder
- The day before (or the same day): another reminder
- If it’s a flight ticket, expect even more emails: flight safety instructions (e.g. what you cannot bring in your luggage), “the check-in is now open! You can now choose your seat” (for a fee)
In addition, I often snooze the initial email to a day before the event takes place, so that’s another one.
I’m a responsible adult with a digital calendar.
I appreciate the reminders, but I do not need them. For me, they end up becoming notification spam, resembling ads – I do not want to keep your company in my mind all the time.